FAQ’s

  • When do ticket go on sale?

    For weekly events ticket sales open at 10am the Sunday before. For special events (NYE, Treehouse Festival, PRIDE) tickets will be released in the weeks prior. Keep an eye out for announcements on instagram.

  • Where does the shuttle leave from?

    Hostal De Boca en Boca, Granada. Please arrive 20 minutes ahead of your scheduled shuttle time.

  • Can I Cancel My Ticket?

    You can cancel your ticket up to 48 hours before the event.

    Our event starts on Friday at 4pm - this means it is possible to cancel your ticket up until 4pm on the Wednesday before the event. If you would like to cancel and are within this time frame, you can get in touch with us and we will issue a refund, which may take a few days to process.

    We are unable to issue refunds for cancellations past this time frame.

  • Where can I find the link for the tickets?

    The link for the tickets can be found in the bio of our instagram, or here on the website.

  • If I cannot attend can I swap my ticket to a different date?

    If you purchased a ticket for a specific date or event, that ticket is valid ONLY for that date and can not be used or swapped to attend a different event.

  • What if I am past the cancellation policy time frame and cannot attend the event?

    You can re-sell your ticket on our resale partner platform, TicketSwap.

  • What happens if I run out of cash?

    Our venue is CASH ONLY. Please make sure you come prepared as the closest ATM is in Granada.

  • Can I catch any shuttle?

    We do not permit changes of transport times, this is because we sell the exact amount of spaces for that shuttle.

  • Can I buy event tickets elsewhere?

    Eventix and Ticketswap are the only reliable platforms where you can purchase tickets to our events online.

  • Can I bring my own drinks in?

    We are a licensed bar, this means that outide alcohol and drinks are prohibited.

  • Can I bring a backpack or a jacket and store it?

    We do not have a cloak room or storage space, so please do not bring excess belongings.

  • How do I get home from the party?

    We have free shuttles heading back to Granada at 12am, 1am, 2am and 3am.
    However, if you want to leave outside of those times we have trusted Tuk Tuk drivers down there— it will cost you 350 cordobas to get back to Granada.